Wivenhoe station
Station Road

Ticket office

Monday to Friday: 6:10 AM to 8:30 PM
Saturday: 6:15 AM to 8:30 PM
Sunday: 9:15 AM to 4:15 PM

General information

Station Operator: LE
Station Code: WIV
Staffing Level: partTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Located on platform 1 and in the car park.

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:

Photobooth available in Booking Hall on platform 1.

Bookshelf in Booking Hall for books to borrow.

Station Buffet: Yes
Station Buffet Note: Station kiosk, selling hot and cold drinks, hot and cold food, newspapers and magazines.
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: toilets available when the ticket office is open in the ticket hall
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 55
Annual Charge: £1250.00
Daily Charge: £6.50
Monthly Charge: £125.00
Off Peak Charge: £4.50
Three Monthly Charge: £357.00
Weekly Charge: £25.00
Car Parking Contact Available: No
Website: Go to website


Cycle Storage Availability: Yes
Sheltered: no
Spaces: 40
Type: Stands
Location: 20 cycle spaces on station forecourt plus 20 in the car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop at bus stop at station entrance

Taxi Rank: Yes
Taxi Rank Note:

A taxi office is located on platform 1.

Bus Service: Yes
Bus Service Note:

First Essex buses stop at the station.


Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

This station has step free access on the Colchester/London bound platform only. The Clacton bound platform can only be accessed via the footbridge or public footpath from Clifton Terrace with steps.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Located on Platform 1

Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 028 28 78
Helpline Contact Note: 08:00 - 20:00
Helpline Opening Hours: Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:10 AM to 8:30 PM
Saturday 6:15 AM to 8:30 PM
Sunday Unavailable
Staff Help Available Note: Assistance at this station is provided by platform staff or onboard member of staff. Booking is recommended
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 28/01/2022 06:14:13