West Hampstead Thameslink

Address

West Hampstead Thameslink station
Iverson Road
West Hampstead
NW6 2RB

Ticket office

Monday to Friday: 6:15 AM to 7:30 PM
Saturday: 6:45 AM to 8:00 PM
Sunday: 7:40 AM to 5:15 PM

Station details

Alerts

The lifts are out of order between the footbridge and all platforms at West Hampstead Thameslink station.

General information

Station Operator: TL
Station Code: WHP
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 2
Oyster Comments: Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Thameslink

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Help Points: Yes

Station facilities

ATM Machine: Yes
ATM Machine Note: ATM located in station entrance
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Shops Note: WHSmith store available in ticket hall
Station Buffet: Yes
Station Buffet Note: Coffee shop, Platform 1
Telephones (Cards & Coins): No
Toilets: Yes
Waiting Room: No
Waiting Room Note: There is a heated waiting areas on platform 1. Unheated shelters are available on platforms 2, 3 & 4

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 42
Type: Stands
Location: Top of stairs by Platform 1
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services: Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Taxi Rank: Yes
Taxi Rank Note: NO
Bus Service: Yes
Bus Service Note: Information to plan your onward journey is available in a printable format can be found here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: This is a Category A station: This station has step-free level access to the platform.

Assistance Meeting Point is the main station entrance next to the bike rack and ticket machines.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note: At the entrance on Iverson Road.
Helpline Contact: Yes
Helpline Contact (Phone number): If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018
Helpline Contact Note: The assisted helpline is not available on Christmas Day.
Helpline Opening Hours: Monday to Sunday 7:00 AM to 10:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note: A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

The information in this document was generated 03/12/2021 20:09:29