London Victoria station
On weekdays, the busiest times at this station are generally between 06:30 and 08:30 and between 16:00 and 19:30.
The ticket office at London Victoria station will be closed until further notice. Customers are advised to use the ticket machines where possible and please ask a member of staff for assistance if needed.
Ticket buying & collection
Oyster Pre Pay:
You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.
Applicable Operators: Gatwick Express, Southeastern, Southern
Ticket Office Note:
Lost Property Contact Available:
0330 024 0215
Via Network Rail Reception
Customer Help Points:
Customer Help Points Note:
Help Points are located on both main concourse areas plus there is a Southern Railway Reception on the main concourse adjacent to the Booking Office.
ATM Machine Note:
The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Station Buffet Note:
Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)
Telephones (Cards & Coins):
Toilets are situated on central concourse and platform 2.
A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.
If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff or contact our control centre on 020 7922 6243 so we can help you gain access.
Station Car Park
APCOA UK Ltd
Car Parking Contact Available:
0345 0774 224
Victoria Place - Main parking area.
Hudsons Place - Additional disabled parking bays
Book Online Parking
The exit which provides direct access to the car park will be closed between 00:45 and 03:15 daily.
Cycle Storage Availability:
Alongside station entrance, on exit to Wilton Road, On platform 7/8 behind gates
Cycle Storage CCTV:
Location for rail replacement services:
When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.
Check posters and staff for more details.
Taxi Rank Note:
Taxi ranks are available outside at the front of the station (Terminus Place) and from the upper level (Victoria Place).
From Monday 1 October 2012 the station front facility will relocate to Hudson's Place due to TfL Underground building works - access via platforms 1 and 2. Monday-Sunday 24 hours
Bus Service Note:
Victoria Bus Station at Station Front
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
Staff assistance is available
Accessible Public Telephones:
Accessible Public Telephones Note:
Accessible Toilets Note:
Hudson's Place and Central Concourse
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.
Accessible Taxis Note:
Available on request
Taxi rank outside main station entrance
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:
- Gatwick Express - 0845 850 1530
- Southern - 0800 138 1016
- Southeastern - 0800 783 4524
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday 24 hours
The information in this document was generated 01/03/2021 19:32:11