Totnes

Address

Totnes station
Station Road
Totnes
TQ9 5JR

Ticket office

Monday to Friday: 7:25 AM to 4:10 PM
Saturday: 7:25 AM to 3:45 PM
Sunday: 10:50 AM to 6:25 PM

Station details

Alerts

Due to improvement works being made to the lifts, on 01/11/21 - 05/11/21 between 2200-0600 and 08/11/21 - 19/11/2021 0800 - 1600, the lifts at Totnes will be out of service. Outside of these hours, the lifts will be operational. Both platforms have level access from either side. There is a step free walking route to either side of the station using the public road bridge. If you need further help, please speak to our Passenger Assist team on 0800 197 1329. 

General information

Station Operator: GW
Station Code: TOT
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Great Western Railway

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note: Coffee shop/café on Platform 2. This café is not accessible.
Station Buffet: Yes
Station Buffet Note: Coffee shop/café on Platform 2. This café is not accessible.
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Both platforms.
Waiting Room: No
Waiting Room Note: Both Platforms

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking (UK) Limited
Spaces: 145
Annual Charge: £785.00
Daily Charge: £5.70
Monthly Charge: £100.00
Three Monthly Charge: £270.00
Weekly Charge: £28.50
Car Parking Contact Available: No
Phone number: 0345 165 2030
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 36
Type: Stands/cycle storage boxes
Location: Platform 1
Cycle Storage CCTV: No

Other transport

Location for rail replacement services: Car park near Platform 1. 'Park side' car park
Taxi Rank: Yes
Taxi Rank Note: Taxi Rank: Taxi rank is available adajacent platform 1 entrance. If you require an accessible taxi please approach a member of staff.
Bus Service: Yes
Bus Service Note: Information to plan your onward journey is available in a printable formatĀ here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: Low-level accessible counter is available.
Accessible Public Telephones: No
Accessible Public Telephones Note: The publci phones at this station are not accessible
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Step Free Category A Station - This station has step free access to both platforms via a liftbridge
Accessible Taxis: No
Accessible Taxis Note: Accessible taxis are available. Please request staff assistance.
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: Accessible ticket machines are located at the station entrance by the ticket office.
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note: Set- Down / Pick up Points are available at the entrance to both platforms
Helpline Contact: Yes
Helpline Contact (Phone number): 08001 971 329 or 18001 0800 197 1329 (Textphone)
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:30 AM to 9:15 PM
Saturday 5:30 AM to 9:15 PM
Sunday 8:15 AM to 8:15 PM
Staff Help Available Note: Meeting point: Ticket office.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 29/05/2022 02:05:39