Monday to Friday:
6:00 AM to 8:00 PM
6:00 AM to 8:00 PM
8:15 AM to 7:45 PM
From Sunday 02 February 2020 Penalty Fares will apply at this station.
If you wish to take a cycle on ANY TransPennine Express services you MUST make a cycle reservation BEFORE you travel. These can be made up to 15 minutes before the departure time.
How to book a bike space:
• WhatsApp: 07812 223 336
• Twitter: @TPEAssist
• Phone: Call 0345 600 1671 (Option 3)
• Online/App: Reserve your bike when you buy your ticket at tpexpress.co.uk or on our app. Search TPExpress in the app/play store.
• Booking Office: Cycle reservations can be requested at any booking office.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: TransPennine Express
Lost Property Contact Available:
0345 600 1672
To speak to a member of our team please call 0345 600 1671
Customer Help Points:
Customer Help Points Note:
Help Points are available on platforms 1, 3 & 4 and also within the Booking Hall to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Passenger Information Systems:
Station Buffet Note:
Telephones (Cards & Coins):
The toilets are located on Platform 4. The National key toilets are located on Platform 4; these toilets are operated by a radar key.
Waiting Room Note:
Waiting rooms are located on Platforms 1, 3 and 4.
Station Car Park
Car Parking Contact Available:
Cycle Storage Availability:
Outside the front entrance to the station.
Cycle Storage CCTV:
Location for rail replacement services:
Pick up from Bus stop E, under the railway bridge, station side on Market Street.
Taxi Rank Note:
The nearest taxi rank is on Rassbottom Street.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Public Telephones Note:
In the station entrance hall.
Accessible Toilets Note:
The National key toilets are located on Platform 4; these toilets are operated by a radar key.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step free access is provided from the station entrance to all platforms. Lifts are used to provide level access from the subway to all platforms.
This station is staffed for all services.
This station is Category A.
Station staff can provide assistance throughout the station, and with boarding and alighting the train.
Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay).
Accessible Ticket Machines:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
0800 107 2149
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 5:50 AM to 11:35 PM
Saturday 5:50 AM to 11:35 PM
Sunday 6:50 AM to 11:20 PM
Staff Help Available Note:
For help at this station please make yourself known to the staff at the Ticket Office (when open) or the Customer Assistance office on Platform 4. If possible, please book assistance in advance by calling 0800 107 2149. Please arrive at least 15 minutes before the departure time of your train.
Please call 0800 107 2149 to book assistance at this station.
The information in this document was generated 09/12/2021 03:23:25