Swanscombe

Address

Swanscombe station
High Street
Swanscombe
DA10 0AG

Ticket office

Monday to Friday: 6:10 AM to 12:50 PM
Saturday: 8:40 AM to 3:20 PM
Sunday: Unavailable

General information

Station Operator:
SE
Station Code:
SWM
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains onto Platform 1

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
No
Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No
Waiting Room Note:

Unheated seating area in booking hall only available when staff are present

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
6
Type:
Stands
Location:

outside ticket office entrance

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:
  • Towards Greenhithe - Bus stop by the old George and Dragon public house (what 3 words: breed.badge.drank).
  • Towards Northfleet - Bus stop on Galley Hill Road.* (what 3 words: hooks.peanut.topped)

*Galley Hill Road is closed because of a landslip. Whilst the road is closed, buses towards Northfleet stop at the temporary bus stop outside the station (what 3 words: buddy.hands.hero)

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Category C. This station does not have step free access. Steps to all platforms. Interchange via main road bridge, cross over to use path on far side of the bridge.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

by entrance to platform 1

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:10 AM to 12:50 PM
Saturday 8:40 AM to 3:20 PM
Sunday Unavailable
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 2/23/2024 4:14:41 PM