Monday to Friday:
6:00 AM to 6:15 PM
7:15 AM to 3:00 PM
10:00 AM to 2:30 PM
Lost Property Contact Available:
Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points:
Customer Help Points Note:
Help points are available on all platforms
Telephones (Cards & Coins):
The toilets are located on Platform 1. The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Toilets Note:
The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step-free category B Station - There is step-free access to Platform 1 (for trains towards Southampton Central).
There is no step-free access to Platform 2 (for trains to Fareham and Portsmouth) which is accessed via a stepped footbridge only
Accessible Ticket Machines:
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Impaired Mobility Set Down:
Helpline Contact (Phone number):
Helpline Contact Note:
24 hours a day, except Christmas Day and Boxing Day
Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.