Smethwick Rolfe Street

Address

Smethwick Rolfe Street station
Rolfe Street
Smethwick
B66 2AF

Ticket office

Monday to Friday: 7:00 AM to 6:00 PM
Saturday: 8:00 AM to 5:00 PM
Sunday: Unavailable

General information

Station Operator: WM
Station Code: SMR
Staffing Level: partTime
CCTV: No

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: No

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

On both platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): No
Toilets: No
Waiting Room: No

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 4
Type: Stands
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on either side of Rolfe Street immediately in front of main entrance to station building.

Taxi Rank: Yes
Taxi Rank Note:

Smethwick Rolfe Street (SMR) Station Cedar 0121 5557888 Bearwood 0121 4201111 Redline 01214292122

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable formatĀ here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: No
Step Free Access: No
Step Free Access Note:

26 steps down to Birmingham platform. 24 steps down to Wolverhampton platform.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available

Accessible Ticket Machines: No
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 0248998
Helpline Contact Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours: Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 7:00 AM to 6:00 PM
Saturday 8:00 AM to 5:00 PM
Assisted Travel:

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 03/12/2021 00:53:38