Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
On each platform
Passenger Information Systems:
Telephones (Cards & Coins):
Waiting Room Note:
On platform 1
Station Car Park
National Car Parks Ltd
Off Peak Charge:
Three Monthly Charge:
Car Parking Contact Available:
0345 050 7080
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Not served by rail replacement.
Bus Service Note:
Local bus services
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access between platforms to both platforms via the level crossing on High Street and approximately 50 metres apart.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point will be arranged on request.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
0800 028 28 78
Helpline Contact Note:
08:00 - 20:00
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday 12:00 AM to 12:00 AM
Staff Help Available Note:
This is a Driver only operated train service and the station is unstaffed. If a member of staff is available they will be sent from another station to assist or a taxi supplied therefore booking is strongly recommended. Alternatively, customers are advised to use Harlow Town (3 miles north) or Broxbourne (5 miles south) for trains towards London or Cambridge where assistance is available for all services.
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 03/12/2021 20:08:54