Ticket buying & collection
Please purchase a Permit to Travel from the machine before travelling.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
In the event of engineering the bus/coach will collect from: in front of the station near to the entrance to Platform 1.
Information to plan your onward journey is available in a printable format here
Public telephones are not accessible
- Level access from station forecourt to Birmingham platform.
- Step-free access from unmade street at rear of station to Shrewsbury platform via very short steep ramp.
- Step-free access between platforms is 300m.
- Alternative access between platforms via footbridge with 23 steps.
Accessible taxis are not available
Pick-up possible in forecourt area.
This station is unstaffed. All of our trains have ramps on board that our conductors are trained to use.
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 09/12/2021 00:24:45