Monday to Friday:
6:00 AM to 8:00 PM
7:00 AM to 9:00 PM
9:20 AM to 4:00 PM
The lifts are out of order between Platform 4 and Exit until further notice at Northfield station.
Ticket buying & collection
Oyster Pre Pay:
Ticket Office Note:
A Ticket Vending Machine is located outside the Booking Hall.
Lost Property Contact Available:
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Northfield Station is accredited by the Secure
Customer Help Points:
Customer Help Points Note:
On both platforms
Passenger Information Systems:
Telephones (Cards & Coins):
The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. Passengers in possession of a RADAR key can access the toilets at all times. The National key toilets are only available during Ticket Office opening hours for passengers who do not possess a RADAR key: Monday - Thursday 06:00-19:00, Friday 06:00-20:00, Saturday 07:00-21:00 and Sunday 09:30-16:00. The toilet facilities are not available when the Ticket Office is closed.
Station Car Park
Network West Midlands
Car Parking Contact Available:
Cycle Storage Availability:
Station Car Park
Cycle Storage CCTV:
Location for rail replacement services:
In the event of engineering the bus/coach will collect from: Public service bus stops in the station car park.
Taxi Rank Note:
Northfield 0121 477 6060 Mill 0121 475 8888 Rubery 0121 608 1919
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
staff will come out
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not accessible
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Lifts are available at this station.
Accessible Taxis Note:
Accessible taxis are not available
Accessible Ticket Machines:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
Helpline Contact Note:
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:00 AM to 8:00 PM
Saturday 7:00 AM to 9:00 PM
Sunday 9:20 AM to 4:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 01/12/2021 15:44:21