Harold Wood

Address

Harold Wood station
Gubbins Lane
Harold Wood
RM3 0BL

Ticket office

Monday to Friday: 6:10 AM to 7:40 PM
Saturday: 6:10 AM to 7:40 PM
Sunday: 7:10 AM to 6:30 PM

General information

Station Operator: XR
Station Code: HRO
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: No
Travelcard: Zone 6
Oyster Comments: <p>Zone 6 </p>
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

Located in the ticket hall entrance on Gubbins Lane.

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: Yes
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)

Customer Help Points: Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine: No
ATM Machine Note: Located outside the station
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

Platform 3

Waiting Room: Yes
Waiting Room Note:
  • An accessible, heated waiting room is located on Platform 3.
  • Waiting room is open from first to last train.

Car parking

Car parking: Yes
Spaces: 100
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Type: Stands
Location:

In station car park

Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Rail replacement bus services will depart from:

  • Gubbins Lane, Bus Stop B, for Westbound services
  • Gubbins Lane, Bus Stop A, for Eastbound services

Click here for map

Taxi Rank: Yes
Taxi Rank Note:

A taxi office is located on Station road next to the stations car park.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format at https://www.nationalrail.co.uk/posters/HRO.pdf

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

An accessible toilet is located on Platform 3. This toilet is operated with a radar key.

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:
  • Accessibility Category A. This station has step-free access to all platforms
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Accessible ticket machines are located within the ticket hall entrance on Gubbins Lane and at the car park entrance on Station Road.

Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0343 222 1234
Staff Help Available: Yes
Staff Help Available Note: Staff are available to assist from the first to last train.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.



We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 26/06/2022 04:33:52