Ticket buying & collection
In the booking hall
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
** Five Ways is accredited by the Secure Station Scheme**
On both platforms
In the event of engineering the bus/coach will collect from: Public service bus stops outside the station
Crown 0121 444 4444 BBs 0121 693 3333 TOA 0121 427 8888
Information to plan your onward journey is available in a printable format here
staff will come out
Public telephones are not accessible
Level access to Booking Hall. Lift down to footbridge level and platform 2 (trains to Redditch) short ramp outside lift. Second lift from footbridge level to platform 1 (trains to Birmingham) or 30 steps from footbridge level to platform 1 and 31 steps down to platform 2.
Accessible taxis are not available
Saturday 8:00 AM to 6:00 PM
Sunday 10:00 AM to 4:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 16/06/2021 20:18:12