Folkestone West

Address

Folkestone West station
Station Approach
off Shorncliffe Road
CT20 3PA

Ticket office

Monday to Friday: 6:25 AM to 1:05 PM
Saturday: 7:35 AM to 2:15 PM
Sunday: Unavailable

General information

Station Operator: SE
Station Code: FKW
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note: Platform 1 entrance from Car Park

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: No
Customer Services: 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee kiosk
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Platform 1- Available during staffing hours
Waiting Room: No
Waiting Room Note: platform 1 Only available when staff present

Car parking

Car parking: Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 215
Annual Charge: £853.70
Daily Charge: £5.30
Monthly Charge: £78.50
Off Peak Charge: £4.80
Six Monthly Charge: £471.90
Three Monthly Charge: £235.30
Weekly Charge: £24.00
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 38
Type: Stands
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Station Road, platform 2 side of the station. 

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Platform 1 - Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step Free access to Platform 1 via main entrance off Shorncliffe Road. Step free access to platform 2 via side entrance off Station Road. Step access between platforms via station subway. Step free Interchange between platforms via steep roads is in excess of 500 metres.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: by entrance to platform 1
Impaired Mobility Set Down: Yes
Helpline Contact: Yes
Helpline Contact (Phone number): 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:25 AM to 1:05 PM
Saturday 7:35 AM to 2:15 PM
Sunday Unavailable
Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff assistance is available.
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.

The information in this document was generated 03/08/2021 11:25:01