Erdington

Address

Erdington station
Station Road
Erdington
B23 6UB

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM
Saturday: 8:00 AM to 8:00 PM
Sunday: 9:25 AM to 4:00 PM

General information

Station Operator: WM
Station Code: ERD
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note: Outside the Ticket Office.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Erdington is accredited by the Secure Station Scheme**

Customer Help Points: Yes
Customer Help Points Note:

On both platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: No
Waiting Room: No

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 4
Type: Stands
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: Bottom of stair ramp

Taxi Rank: Yes
Taxi Rank Note:

Star Radio 0121 373 1111 Yenton 0121 384 8181 BBs 0121 693 3333

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable formatĀ here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

None

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Ramp to platform 1 (trains to Lichfield)- 75m. Ramp to platform 2 (trains to Birminmgham)- 50m long. Step-free access to platforms via ramps and road underbridge - 160m. Ramps have handrails on one side only. Road underbridge is fully accessible for wheelchair users with railing protecting path from road.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are not available

Accessible Ticket Machines: No
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 0248998
Helpline Contact Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours: Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 8:00 PM
Saturday 8:00 AM to 8:00 PM
Sunday 9:25 AM to 4:00 PM
Assisted Travel:

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 16/04/2021 14:59:29