Colwyn Bay

Address

Colwyn Bay station
Princes Drive
Colwyn Bay
LL29 8DF

Ticket office

Monday to Friday: 6:15 AM to 7:15 PM
Saturday: 6:15 AM to 7:15 PM
Sunday: 11:15 AM to 6:15 PM

General information

Station Operator: AW
Station Code: CWB
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: Yes
Customer Services: Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
Customer Help Points: Yes
Customer Help Points Note:

Ticket Office only

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 76
Car Parking Contact Available: No
Phone number: 03450 507 080
Website: Go to website
Note:

Visit www.ncp.co.uk for parking prices. 

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 10
Type: Stands
Location: At the front of the station
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

At the station car park

Taxi Rank: Yes
Taxi Rank Note:

At the front of the station

Bus Service: Yes
Bus Service Note:

Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Category A.

Step free access is available from the station car park and a footbridge with lifts connects both platforms. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

The ticket machine is available during ticket office opening hours.

The ticket machine accepts payment by card and debit/credit card.

The ticket machine is next to the booking office.

Impaired Mobility Set Down: Yes
Helpline Contact: Yes
Helpline Contact (Phone number): 03333 211202
Helpline Opening Hours: Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:15 AM to 10:14 PM
Tuesday 6:15 AM to 10:14 PM
Wednesday 6:15 AM to 10:14 PM
Thursday 6:15 AM to 10:14 PM
Friday 6:15 AM to 10:14 PM
Saturday 6:15 AM to 10:14 PM
Sunday 11:15 AM to 6:15 PM

The information in this document was generated 02/03/2021 20:46:18