The ladies toilet on platform 1 is currently out of order.
Ticket buying & collection
Station front main entrance
This station has Secure station accreditation - For more information contact 0345 322 7021
Located on concourse
Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2
Platform 1 & 2 - Available during staffing hours
There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).
Station Car Park
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
downside car park
Bus stop B in the bus interchange, to the right of the station entrance
Information to plan your onward journey is available in a printable format here
There are standing height and wheelchair height ticket counters available.
Public telephones are not wheelchair accessible
Platform 1&2 - Available during staffing hours
Category A. This station has step free access to all platforms. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall. If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.
Accessible taxis are available to book
In the booking hall
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
*Helpline closed on Christmas Day
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
The information in this document was generated 2/23/2024 5:08:07 PM