Chadwell Heath

Address

Chadwell Heath station
Station Road
Chadwell Heath
RM6 4BU

Ticket office

Monday to Friday: 6:10 AM to 7:40 PM
Saturday: 6:10 AM to 7:00 PM
Sunday: 8:10 AM to 3:40 PM

General information

Station Operator: XR
Station Code: CTH
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: No
Travelcard: Zone 5
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TfL Rail

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: Yes
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)

Customer Help Points: Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine: No
ATM Machine Note: Located by the ticket office
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): No
Toilets: No
Waiting Room: Yes
Waiting Room Note:
  • An accessible waiting room with automatic door opening is located on Platform 3.
  • The waiting room is open from first train to last train

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Type: Wheel Racks
Location:

Cycle stands on platform 3

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services: Rail replacement bus services will depart from:

Wangeu Road, Bus Stop F, for both Westbound and Eastbound services

Click here for map

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

An accessible toilet is located inside the Ticket Hall. This toilet is operated with a radar key.

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:
  • Accessibility Category A. This station has step-free access to all platforms
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0343 222 1234
Staff Help Available: Yes
Staff Help Available Note: Staff are available to assist from the first to last train.
Assisted Travel: We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 24/09/2021 18:24:02