Monday to Friday:
5:45 AM to 6:30 PM
6:45 AM to 3:15 PM
9:45 AM to 4:20 PM
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: TransPennine Express
Ticket Office Note:
Outside the travel centre entrance.
Lost Property Contact Available:
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
Customer Help Points:
Telephones (Cards & Coins):
The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request.
Waiting Room Note:
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Council Car Park
Northumberland County Council
Car Parking Contact Available:
For a map of how to get to the car park, please click here.
Cycle Storage Availability:
Within car park
Cycle Storage CCTV:
Location for rail replacement services:
Rail Replacement Coaches leave from the front of the station.
Taxi Rank Note:
Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
Accessible Public Telephones:
Accessible Toilets Note:
The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a radar key; a radar key is available from the Ticket Office upon request.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955
Lift available from station forecourt to platforms 1 & 2.
RNIB Map for all located just to the left of the station entry doors.
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:00 AM to 10:45 PM
Saturday 6:00 AM to 10:45 PM
Sunday 9:00 AM to 10:45 PM
The information in this document was generated 13/05/2021 12:44:05