Birmingham Moor Street

Address

Birmingham Moor Street station
Queensway
Birmingham
B4 7UL

Ticket office

Monday to Friday: 5:40 AM to 12:10 AM
Saturday: 5:55 AM to 11:55 PM
Sunday: 8:40 AM to 12:10 AM

Station details

Alerts

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station 

General information

Station Operator: CH
Station Code: BMO
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

Next to main ticket office.

Passenger services

Lost Property Contact Available: No
Phone number: 03456 005 165
Website: Go to website
Ticket Gate: Yes
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Customer Help Points: Yes

Station facilities

ATM Machine: Yes
ATM Machine Note: Located within a retail outlet on the station
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: Newsagent, Flower stall
Station Buffet: Yes
Station Buffet Note: Café, Buffet, Coffee kiosk
Telephones (Cards & Coins): Yes
Toilets: Yes
Waiting Room: No
Waiting Room Note:

Waiting rooms are located on Platform 1 and between platforms 3 & 4. 

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 28
Type: Wheel Racks
Location: Between Platforms 2 and 3 at the south end of the station.
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

This station is not usually served by rail replacement buses, due to difficult road access.
Replacement buses stop at Birmingham Snow Hill station.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step Free Access Category A. Step free access to all platforms.

Accessible Taxis: No
Accessible Taxis Note:

If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.


Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

At the main entrance.

Helpline Contact: Yes
Helpline Contact (Phone number): 03456 005 165
Helpline Opening Hours: Monday to Sunday 7:00 AM to 8:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:40 AM to 12:10 AM
Saturday 5:55 AM to 11:55 PM
Sunday 8:50 AM to 12:10 AM
Staff Help Available Note:

Passenger Assistance meeting points:

For platforms 2-4: in front of the booking office on the main concourse.

For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.

The information in this document was generated 16/06/2021 19:56:42