Birmingham Moor Street station
Monday to Friday:
5:40 AM to 12:10 AM
5:55 AM to 11:55 PM
8:40 AM to 12:10 AM
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
Ticket buying & collection
Oyster Pre Pay:
Ticket Office Note:
Next to main ticket office.
Lost Property Contact Available:
03456 005 165
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Customer Help Points:
ATM Machine Note:
Located within a retail outlet on the station
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Newsagent, Flower stall
Station Buffet Note:
Café, Buffet, Coffee kiosk
Telephones (Cards & Coins):
Waiting Room Note:
Waiting rooms are located on Platform 1 and between platforms 3 & 4.
Cycle Storage Availability:
Between Platforms 2 and 3 at the south end of the station.
Cycle Storage CCTV:
Location for rail replacement services:
This station is not usually served by rail replacement buses, due to difficult road access.
Replacement buses stop at Birmingham Snow Hill station.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step Free Access Category A. Step free access to all platforms.
Accessible Taxis Note:
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
Accessible Ticket Machines:
Impaired Mobility Set Down:
Impaired Mobility Set Down Note:
At the main entrance.
Helpline Contact (Phone number):
03456 005 165
Helpline Opening Hours:
Monday to Sunday 7:00 AM to 8:00 PM
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 5:40 AM to 12:10 AM
Saturday 5:55 AM to 11:55 PM
Sunday 8:50 AM to 12:10 AM
Staff Help Available Note:
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
The information in this document was generated 16/06/2021 19:56:42