Birmingham International

Address

Birmingham International station
Stationlink Road
National Exhibition Centre
B40 1PA

Ticket office

Monday to Friday: 5:40 AM to 9:00 PM
Saturday: 6:15 AM to 9:00 PM
Sunday: 8:15 AM to 9:00 PM

General information

Station Operator: VT
Station Code: BHI
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: West Midlands Trains
Ticket Office Note:

 Ticket Machines can be found in the main Booking Hall area.

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: Yes
Customer Services:

Except Christmas Day & Boxing Day

Customer Help Points: Yes
Customer Help Points Note:
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key

Waiting Room: Yes
Waiting Room Note:

Seating available on all platforms. Waiting rooms available on all platforms apart from Platform 1.

Car parking

Car parking: Yes

Station Car Park

Operator: Avanti West Coast
Spaces: 2124
Annual Charge: £1200.00
Daily Charge: £12.00
Monthly Charge: £132.00
Three Monthly Charge: £374.00
Car Parking Contact Available: No
Website: Go to website
Note:

For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 45
Type: Compound
Location: 18 cycle stands plus a cycling compound with 27 spaces available at the front of the station (please see staff for more information)
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement coach services can be found at the front of the station opposite the entrance to the long stay car park.

Taxi Rank: Yes
Taxi Rank Note:

Outside the station entrance 

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

The accessible toilets are located on the Concourse. There is a Changing Places toilet on the station concourse, accessed using a RADAR key

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category A - This station has step-free access to all platforms / the platform

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Helpline Contact: Yes
Helpline Contact (Phone number): 08000 158 123 (08000 158 124 Textphone)
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:30 AM to 2:00 AM
Saturday 5:30 AM to 2:00 AM
Sunday 7:30 AM to 2:00 AM
Staff Help Available Note:

Passenger Assist Meeting Point on the concourse by the Ticket Counter. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 04/07/2022 12:02:32