On weekdays, the busiest times at this station are generally between 06:00 and 08:30 and 17:30 and 18:00.
Because of a local road closure, access to Aylesford station will be restricted from 22:00 on Friday 1 October to 05:00 on Monday 4 October. Pedestrian diversion route is via Robson Drive and the footbridge over the M20, the vehicle diversion is via London Road, Hall Road and Station Road.
Lost Property Contact Available:
0345 322 7021
0345 322 7021
Customer Help Points:
Customer Help Points Note:
On platform 1
Passenger Information Systems:
Telephones (Cards & Coins):
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to Strood. There is no step free access to Platform 2 - Step access only via footbridge to platform 2 for services towards Maidstone. No step free interchange between platforms.Wheelchair ramp available on the train.
Accessible Taxis Note:
Accessible taxis are available to book
Accessible Ticket Machines:
Accessible Ticket Machines Note:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday Unavailable
Staff Help Available Note:
Unstaffed station. There are no station staff but there are staff to assist on the train
This is an unstaffed station. Ramp for train access and staff to assist, are on the trains. Only help getting on and off trains is available from this station. You can now book assistance up to 6 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team.