Andover

Address

Andover station
Station Approach
Andover
SP10 3HW

Ticket office

Monday to Friday: 6:00 AM to 7:00 PM
Saturday: 6:50 AM to 5:40 PM
Sunday: 8:15 AM to 4:45 PM

General information

Station Operator: SW
Station Code: ADV
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

On Platform 2, near to the ticket office

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points: Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Shops: No
Shops Note:

Shops are currently unavailable.

Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.
Waiting Room: No
Waiting Room Note:

Both platforms 

Car parking

Car parking: Yes
Name: Station Car Park
Spaces: 495
Annual Charge: £1159.00
Daily Charge: £8.60
Monthly Charge: £121.30
Off Peak Charge: £3.50
Three Monthly Charge: £363.90
Weekly Charge: £39.30
Car Parking Contact Available: No
Phone number: 0345 6000 650
Website: Go to website
Note:
Weekend ticket available after 1200 Friday £7.90

Off Peak available after 1600 Monday to Friday
10 Electric Vehicle Charging Points are available.

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 132
Type: Compound
Location:

Platform 2

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Southbound and Northbound buses will stop directly outside the main station exit.

Taxi Rank: Yes
Taxi Rank Note:

Yes

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London). 

A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 5282100
Helpline Contact Note: 24 hours a day, except Christmas Day and Boxing Day
Helpline Opening Hours: Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 5:40 PM
Saturday 6:00 AM to 5:40 PM
Sunday 9:00 AM to 5:00 PM
Assisted Travel: Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. After 17:00 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 21/09/2021 20:41:29