Ascot (Berks)

Address

Ascot (Berkshire) station
Station Hill
Ascot
SL5 9EG

Ticket office

Monday to Friday: 6:00 AM to 7:00 PM
Saturday: 7:00 AM to 7:00 PM
Sunday: 8:10 AM to 5:40 PM

General information

Station Operator: SW
Station Code: ACT
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

Near station entrance and in booking hall

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points: Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: The toilets are located in the Booking Hall on Platform 1. The National key toilets are located in the Booking Hall on Platform 1. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room: No
Waiting Room Note:

Platform 3 

Car parking

Car parking: Yes
Name: Station Car Park
Spaces: 215
Annual Charge: £1289.00
Daily Charge: £9.80
Monthly Charge: £129.90
Off Peak Charge: £3.50
Three Monthly Charge: £389.70
Weekly Charge: £44.50
Car Parking Contact Available: No
Website: Go to website
Note:

Weekend Tickets available after 1200 Friday £7.90

Off Peak from 1600 Monday to Friday

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 44
Type: Compound
Location:

Platform 1 - Barrier Pass Required

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Station car park off Station Hill (A330)

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Step-free category B1 Station. Level access to Platform 1. Lifts to all other platforms. Step-free access is only available from the main entrance. From the subway entrance on the south side, access to all platforms is via steps only
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are located outside the main station building.

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 5282100
Helpline Contact Note: 24 hours a day, except Christmas Day and Boxing Day
Helpline Opening Hours: Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:45 AM to 12:00 AM
Saturday 5:45 AM to 12:00 AM
Sunday 8:00 AM to 8:00 PM
Assisted Travel: Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 00:30 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 00:30 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 06/05/2021 06:59:14