Stoke-on-Trent

Address

Stoke-on-Trent station
Station Road
Stoke-on-Trent
ST4 2AA

Ticket office

Monday to Friday: 5:55 AM to 8:00 PM
Saturday: 6:25 AM to 7:30 PM
Sunday: 8:55 AM to 8:30 PM

General information

Station Operator:
VT
Station Code:
SOT
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Ticket machines can be found in the booking hall.

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 528 0253
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Customers are encouraged to approach a member of station staff with any customer information enquiry.

Customer Help Points:
Yes

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.

Waiting Room:
Yes
Waiting Room Note:

Platforms 1 & 2

Car parking

Car parking:
Yes

Stoke on Trent Car Park 2

Operator:
Avanti West Coast
Spaces:
24
Accessible Spaces:
0
Accessible Car Park Equipment:
No
Annual Charge:
£1,200.00
Daily Charge:
£12.50
Monthly Charge:
£132.00
Three Monthly Charge:
£374.00
Car Parking Contact Available:
No
Website:
Go to website

Stoke-on-Trent Car Park 3

Operator:
Avanti West Coast
Spaces:
460
Accessible Spaces:
20
Accessible Car Park Equipment:
Yes
Annual Charge:
£1,200.00
Daily Charge:
£12.50
Monthly Charge:
£132.00
Three Monthly Charge:
£374.00
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
88
Type:
Compounds,Lockers,Stands
Location:

all platforms

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement coach services can be found at the front of the station.

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step-free access to all platforms / the platform

Accessible Taxis:
Yes
Accessible Taxis Note:

By the North end of platform 1

Accessible Ticket Machines:
No
Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

08000 158 123 (08000 158 124 Textphone)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:30 AM to 12:00 AM
Saturday 5:30 AM to 11:30 PM
Sunday 7:30 AM to 12:00 AM
Staff Help Available Note:

Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/23/2026 7:55:30 AM