Hayes & Harlington

Address

Hayes & Harlington station
Station Road
Hayes
UB3 4BX

Ticket office

Monday to Friday: 6:10 AM to 7:10 PM
Saturday: 6:10 AM to 7:10 PM
Sunday: 6:30 AM to 9:30 PM

General information

Station Operator:
XR
Station Code:
HAY
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 5
Oyster Comments:
<p>Oyster cards can only be purchased from ticket machines. </p><p>Zone 5</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

The ticket office is located within the station entrance

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)

Customer Help Points:
Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:
  • Toilets are located on platform 4&5
Waiting Room:
Yes
Waiting Room Note:
  • An accessible, heated waiting room with automatic door opening is located on Platform 3. 
  • The waiting room is open from first to last train.

Car parking

Car parking:
Yes

Station Car Park

Operator:
Saba Parking Services UK Ltd
Spaces:
116
Accessible Spaces:
0
Accessible Car Park Equipment:
No
Car Parking Contact Available:
No
Phone number:
03301235247
Website:
Go to website

Cycling

Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Bus stop E and L outside station entrance (both directions)

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Transport for London Buses operate from outside the station.

Information to plan your onward journey is available below.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

An accessible toilet is located on platform 4&5. This toilet is operated with a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
  • Accessibility Category A. This station has step free access to all platforms
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3,4 and 5.
  • Wheelchairs available from first to last train.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0343 222 1234

Staff Help Available:
Yes
Staff Help Available Note:

Staff are available to assist from first to last train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 4/17/2026 2:39:27 AM