Old Street

Address

Old Street station
Old Street
London
EC1Y 1BE

General information

Station Operator:
LT
Station Code:
OLD
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 1
Oyster Topup:
Yes
Prepurchase Collection:
No
Smartcard Topup:
No
Ticket Machine:
No
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Phone number:
0845 330 9882
Website:
Go to website
Ticket Gate:
Yes
Customer Help Points:
No

Station facilities

ATM Machine:
Yes
Baby Change:
No
Seated Area:
No
Shops:
Yes
Shops Note:

In adjacent shopping arcade

Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
Yes
Waiting Room Note:

This station is underground.

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
36
Cycle Storage CCTV:
Yes

Other transport

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Please see TfL's interactive map for details of bus routes and destinations served: https://tfl.gov.uk/plan-a-journey/?cid=plan-a-journey

Accessibility

Accessible Booking Office Counter:
No
Accessible Booking Office Counter Note:

Ticket office staff provide assistance where possible. See ticket office opening hours.

Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
No
Step Free Access:
No
Step Free Access Note:

This is a Category C station. This station does not have step-free access.

The Assistance Meeting Point is the Platform Office.

Accessible Taxis:
Yes
Accessible Taxis Note:

Contact taxi operator directly

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0343 222 1234 or 020 3031 9331 (Textphone)

Helpline Opening Hours:
Monday to Sunday 7:00 AM to 10:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:40 AM to 12:40 AM
Saturday 5:40 AM to 12:40 AM
Sunday 7:00 AM to 12:40 AM
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

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The information in this document was generated 5/19/2026 11:45:35 AM