London Victoria Details

Monday to Sunday: 6:30 AM to 10:00 PM

Station Operator:

NR

Station Code:

VIC

Staffing Level:

fullTime

CCTV:

Yes

Oyster Pre Pay:

No

Oyster Validator:

Yes

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Travelcard:

Zone 1

Oyster Comments:

<p>You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.</p>

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

No

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

On concourse

Lost Property Contact Available:

No

Phone number:

0330 024 0215

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Monday-Sunday 07:00-21:50

Via Network Rail Reception

Customer Help Points:

Yes

Customer Help Points Note:

Help Points are located on both main concourse areas, as well as the main ticket office.

ATM Machine:

Yes

ATM Machine Note:

The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Station Buffet:

Yes

Station Buffet Note:

Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)

Telephones (Cards & Coins):

No

Toilets:

Yes

Toilets Note:

Toilets are situated on the central concourse and adjacent to platform 2.

A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities.

If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.

Waiting Room:

Yes

Waiting Room Note:

All platforms are partially or fully covered with a canopy.

Car parking:

Yes

Operator:

APCOA UK Ltd

Spaces:

81

Accessible Spaces:

0

Accessible Car Park Equipment:

Yes

Car Parking Contact Available:

No

Phone number:

0345 0774 224

Website:

Go to website

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

112

Type:

Stands

Location:

Car Park Upper Level (Victoria Place), above Gatwick Express.

Cycle Storage CCTV:

Yes

Location for rail replacement services:

When weekend engineering dictate that replacement bus services will operate, these will usually depart from the immediate Station front/Terminus Place. Travel from London Victoria is usually conveyed by London Buses in these instances.

Check posters and staff for more details.

Taxi Rank:

Yes

Taxi Rank Note:

Taxi ranks are available outside at the front of the station (Terminus Place), 24 hours / 7 days a week.

Bus Service:

Yes

Bus Service Note:

Victoria Bus Station at Station Front

Accessible Booking Office Counter:

No

Accessible Booking Office Counter Note:

Staff assistance is available

Accessible Public Telephones:

No

Accessible Toilets:

Yes

Accessible Toilets Note:

Hudson's Place and Central Concourse

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.

Accessible Taxis:

Yes

Accessible Taxis Note:

Available on request

Taxi rank outside main station entrance

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

Various locations

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist:

- Gatwick Express - 0845 850 1530- Southern - 0800 138 1016- Southeastern - 0800 783 4524

Helpline Contact:

Yes

Helpline Contact (Phone number):

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Sunday 24 hours

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

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London Victoria

Address

Ticket office

General information

Ticket buying & collection

Passenger services

Station facilities

Car parking

Station Car Park

Cycling

Other transport

Accessibility