Colchester

Monday-Saturday 08:00-20:00

Sunday 10:00-20:00

Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

WHSmith

Photo-Me digital passport photos

Coffeelink

Starbucks

Grab A Pizza This

Café Local

Self-service vending machines providing cold drinks and snacks

Free water refill point located on Platform 2, near Coffeelink

There are male and female toilets located in the station buildings on Platforms 1 and 2, and also on Platforms 3 and 4, just next to the steps that lead to/from the underpass. Accessible toilets are available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:00 - 00:30Saturday 04:00 - 00:30Sunday 06:00 - 00:30

The main waiting room is located next to the steps on Platforms 3 and 4 that lead to/from the underpass. There is another waiting room on Platforms 1 and 2, and this is available for customers to use between the hours of 04:00-00:30 Monday to Sunday.

7 accessible parking spaces in the main car park by the front of the station.

11 accessible parking spaces by the London-bound station entrance.

There are 27 cycle stands and 60 cycle parking spaces located at the front of the main station carpark, near the taxi rank, along with a secure cycle parking compound providing 101 spaces. Opposite the entrance to the other side of the station (for trains towards London), there are 96 cycle parking spaces next to the accessible car parking bays, a further 20 cycle parking spaces further down the access road, and another secure cycle parking compound providing 144 spaces is next to the station building, adjacent to Platforms 4 and 5. The secure cycle parking areas require smartcard access - please speak with station staff for further details.

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the main station entrance.

Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map

This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way, before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. The chair lift is restricted to manual wheelchair users only with a maximum combined weight of 225kg. Please note that it is quite a long and steep walking route to get from one side of the station to the other.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on Platform 4.

Details of nearest taxis are shown on station information poster

0800 028 28 78

08:00 - 20:00

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on one of the ticket machines at this station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.