Brentwood

Address

Brentwood station
Warley Hill
Brentwood
CM14 4EW

Ticket office

Monday to Friday: 6:10 AM to 8:00 PM
Saturday: 6:10 AM to 8:00 PM
Sunday: 7:10 AM to 8:10 PM

General information

Station Operator:
XR
Station Code:
BRE
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 9
Oyster Comments:
<p>Oyster cards are only available from ticket machines.</p><p>Zone 9</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Warley Hill entrance in the ticket hall

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See click here for details)

Customer Help Points:
Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

News agent located at the top of the staircase to platform 1

Station Buffet:
Yes
Station Buffet Note:

Coffee shop located on platform 3

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Toilets are located on both Platforms 3&4

Baby change facilities are available within the accessible toilets on platforms 3&4, which is accessible with a radar key.

Waiting Room:
No
Waiting Room Note:
  • Heated waiting rooms are located on both Platform 3 and Platform 4.
  • There is one step to access the waiting room on platform 4.
  • Access to the waiting room on platform 3 is step free.
  • Both waiting rooms are open from first train to last.

Car parking

Car parking:
Yes

Station Car Park

Operator:
Saba Parking Services Ltd
Spaces:
421
Accessible Spaces:
16
Accessible Car Park Equipment:
No
Car Parking Contact Available:
No
Phone number:
03301235247
Website:
Go to website

Cycling

Cycle Storage Availability:
No
Sheltered:
Yes
Spaces:
0
Type:
Stands
Location:

Alexandra Road car park and limited spaces on Platform 4

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement bus services depart from:

Alexandra Road for both Westbound and Eastbound services

Taxi Rank:
Yes
Taxi Rank Note:

A taxi office is located at the platform 4 entrance/exit to the station on The Parade

Bus Service:
Yes
Bus Service Note:

Bus stops are located outside station on the main road.

Information to plan your onward journey is available in a printable format http://www.essexbus.info/maps-download.html & select Brentwood

Details of nearest taxis are shown on station information poster.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located on Platform 3 and 4.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
  • Accessibility Category B1. This station has step-free access to some platforms. It is step-free from the booking hall via lifts to Platforms 1, 2 and 3. Access to Platform 4 through Alexandra Road car park entrance via a high gradient road.
  • Staff ramp assistance is always available
  • Accessible seating is available on platforms 3&4.
  • Wheelchairs are available from first to last train.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

Accessible ticket machines are located within the ticket hall on Warley Hill and inside the station entrance on platform 4 The Parade.

Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

0343 222 1234

Staff Help Available:
Yes
Staff Help Available Note:

Staff are available to assist from the first to last train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 5/21/2026 5:56:43 PM