London Liverpool Street

Address

London Liverpool Street station
Bishopsgate
London
EC2M 7PY

Ticket office

Monday: 3:10 AM to 1:00 AM
Tuesday: 4:00 AM to 1:00 AM
Wednesday: 4:00 AM to 1:00 AM
Thursday: 4:00 AM to 1:00 AM
Friday: 3:40 AM to 1:00 AM
Saturday: 3:40 AM to 1:00 AM
Sunday: 3:40 AM to 1:00 AM

Station details

Alerts

Lifts 7 and 8 are currently out of order between the Elizabeth line and the Broadgate exit at London Liverpool Street station.

Due to the lifts being out of order there is currently no step-free access to the Broadgate exit, customers requiring step-free access are advised to use the Moorgate lifts to exit the station.

General information

Station Operator:
NR
Station Code:
LST
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 1
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Located on the main concourse

Passenger services

Lost Property Contact Available:
No
Phone number:
0330 024 0215
Website:
Go to website
Ticket Gate:
Yes
Customer Help Points:
Yes
Customer Help Points Note:

Help Points are located: entrances of Platform 1, 7, 9 14, & 17, The Customer Lounge, next to the Lift and near the War Memorial on the Mezzanine Level.

Station facilities

ATM Machine:
Yes
ATM Machine Note:

Located on concourse

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Shops Note:

See the Station Retail Directory for London Liverpool Street station on Network Rail's website.

Station Buffet:
Yes
Station Buffet Note:

See the Station Retail Directory for London Liverpool Street station on Network Rail's website.

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The Station Public toilets are located down the stairs, opposite platform 11. Accessible toilets and baby changing facilities are available adjacent to platform 10.

Waiting Room:
No
Waiting Room Note:

The Customer lounge is located next to the ticket office.

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
233
Type:
Stands
Location:

Inside station next to taxi rank alongside platform 10 and outside Bishopsgate entrance

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement bus services do sometimes operate from this station during engineering works. Speak to station staff on the day regarding the pick up location for these services.

Taxi Rank:
Yes
Taxi Rank Note:

Taxis are available outside the Station on Liverpool Street. From concourse level to Liverpool street is accessible via the lift on the main concourse.

Bus Service:
Yes
Bus Service Note:

Buses are located out the station and are accessible via lift on main concourse. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

Adjacent to Platform 10 and can be operated by a radar key. There is also a buzzer at the toilet door.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Step-free access to all National Rail platforms. There are lifts and escalators available to get to the Liverpool Street bus station and shops.

Note: No step free access to London Underground - Central Line, westbound Metropolitan, Hammersmith & City Line and the Circle Line.

Accessible Taxis:
Yes
Accessible Taxis Note:

Taxis are available outside the station on Liverpool Street. From concourse level to Liverpool Street is accessible via the lift on the main concourse.

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Yes by entering station via Primrose Street next to platform 10. Please ask at the Network Rail Station Reception, adjacent to Platform 10 for mobility assistance. You can also telephone to book in advance on 020 7295 2789 (Monday - Friday 0700-1900) or 07788 924 382. It is preferred if assistance is booked 24 hours in advanced of travel.

Helpline Contact:
Yes
Helpline Contact (Phone number):

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:

This station is staffed 24/7 with staff avalible to help during all opening hours.

We have a large team of staff who can support customers across the whole station.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 5/10/2026 4:02:42 PM