Diss

Monday-Saturday 08:00-20:00

Sunday 10:00-20:00

Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Help points can be found at the following location(s):

• Platform 1 (for trains towards London) - In between the entrances to Coffee Link and the male toilets, fixed to the platform-facing wall of the station building
• Platform 2 (for trains towards Norwich) - Next to the ticket machine and the waiting room, fixed to the platform-facing wall of the station building

Coffeelink

The male and the female toilets are located in the station building and can be accessed from Platform 1 (for trains towards London). An accessible toilet is available via the waiting room on Platform 1, for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:30 - 19:30Saturday 05:30 - 19:30Sunday 07:30 - 19:30

The main waiting room is located in the station building on Platform 1 (for trains towards London). There is another waiting room on Platform 2 (for trains towards Norwich), and these facilities are available for customers to use between the hours of 05:30-21:00 Monday to Saturday, and 07:30-21:00 on Sunday's.

There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich).

Rail replacement bus services pick up and drop off in the station car park.

This station has step free access to both platforms. However, please note that it is a long walking route from the ticket office to Platform 2 (for trains towards Norwich) if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, so please allow plenty of time for your journey.

This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Details of nearest taxis are shown on station information poster

0800 028 28 78

08:00 - 20:00

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on the ticket machine at this station
• By using one of the two Help Points at this station

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.