Grays

Address

Grays station
High Street
Grays
RM17 6NQ

Ticket office

Monday to Friday: 5:30 AM to 7:00 PM
Saturday: 7:00 AM to 7:00 PM
Sunday: 8:15 AM to 6:00 PM

Station details

Alerts

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to the station.

The lifts are out of order at Grays station.

General information

Station Operator:
CC
Station Code:
GRY
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Comments:
<p>Oyster top-up is only available from the self-service ticket machines</p><p><a href="http://ticketstoplocator.tfl.gov.uk/LocationLocator/" title="">The nearest Oyster Ticket Shop that can issue a new Oyster Card is Dave's News, 81 High Street, Grays. RM17 6NX.</a></p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Platform 1 booking hall and Platforms 2/3 entrance

Passenger services

Lost Property Contact Available:
No
Phone number:
03457 44 44 22
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Monday - Friday, 08:00 - 20:00

Saturday - Sunday, 09:00 - 16:00

Public Holidays, 09:00 - 16:00

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.net

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

Newspaper kiosk in booking hall on platform 1

Station Buffet:
Yes
Station Buffet Note:

Coffee shop located on platform 1

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 1.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park

Operator:
National Car Parks Ltd
Spaces:
168
Accessible Spaces:
5
Accessible Car Park Equipment:
No
Annual Charge:
£1,270.00
Daily Charge:
£8.40
Monthly Charge:
£127.00
Per Hour Charge:
£1.00
Three Monthly Charge:
£369.00
Weekly Charge:
£33.00
Car Parking Contact Available:
No
Phone number:
0845 050 70 80
Website:
Go to website
Note:

Please note that the Off Peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday. Saturday and Sunday rates apply to Bank Holidays. Premier Reserved Parking - £1,624.00 for an Annual Ticket

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
78
Type:
Stands
Location:

At entrance to station car park and on Crown Road near to bus stops

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

c2c Rail Replacement at the Bus Station west of the Platform 2/3 Entrance:

  • Buses toward Rainham/Upminster/London at Bus Bay 1 (W3W ///tribes.lands.bits)
  • Buses toward Tilbury/Southend at Bus Bay 8 (W3W ///locked.corn.hint)

Taxi Rank:
Yes
Taxi Rank Note:

Yes, located on Crown Road adjacent to exit from platforms 2/3

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
No
Accessible Booking Office Counter Note:

Customer Service Staff

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

Platform 1. This can be accessed using a radar key.

Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

There are no lifts at the station, but step free access is available from Station Approach to platform 1 and Crown Road to platforms 2/3

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Outside either entrance on Station Approach or Crown Road

Helpline Contact:
Yes
Helpline Contact (Phone number):

03457 44 44 22

Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:00 AM to 9:00 PM
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/23/2026 3:39:30 PM