Guildford

In main Booking Hall

Please contact our Customer Services Department on 0345 6000 650

Help points are available on all platforms

ATMs available

The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Located on Platforms 3/4 and 5/6

Bank Holiday £4.00

Bank Holiday £2.00

Car parks 1 & 2

Bus lay-by in Station Forecourt off Walnut Tree Close.

Yes, at Main Station Entrance

Information to plan your onward journey is available in a printable format here

A low height ticket office counter is located within the main booking hall.

There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.

There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.

The taxi rank is located outside the main station entrance (platform 2)

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.

For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

Assisted Travel South Western Railway on 0800 52 82 100.