Guildford

Address

Guildford station
Station Approach
Guildford
GU1 4UT

Ticket office

Monday to Friday: 6:15 AM to 9:00 PM
Saturday: 6:15 AM to 9:00 PM
Sunday: 7:00 AM to 9:00 PM

General information

Station Operator:
NR
Station Code:
GLD
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

In main Booking Hall

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please contact our Customer Services Department on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
Yes
ATM Machine Note:

ATMs available

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 2, next to the subway ramp. The National key toilets are located on Platform 2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Waiting Room:
Yes
Waiting Room Note:

Located on Platforms 3/4 and 5/6

Car parking

Car parking:
Yes

Premium Car Park

Spaces:
250
Accessible Spaces:
0
Accessible Car Park Equipment:
No
Daily Charge:
£15.50
Car Parking Contact Available:
No
Website:
Go to website
Note:

Bank Holiday £4.00

Standard Car Park

Spaces:
77
Accessible Spaces:
0
Accessible Car Park Equipment:
No
Daily Charge:
£11.00
Car Parking Contact Available:
No
Website:
Go to website
Note:

Bank Holiday £2.00

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
378
Type:
Compounds,Stands,Racks
Location:

Car parks 1 & 2

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Bus lay-by in Station Forecourt off Walnut Tree Close.

Taxi Rank:
Yes
Taxi Rank Note:

Yes, at Main Station Entrance

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

A low height ticket office counter is located within the main booking hall.

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

There is level access to the booking hall and all platforms from the main entrance in Walnut Tree Close. There is no step free access from the Guildford Park Road entrance.

There is step free access to and interchange between all platforms via steep ramps. A staff operated powered wheelchair is available for customers. Please speak to a member of staff or our Assisted Travel team.

Accessible Taxis:
Yes
Accessible Taxis Note:

The taxi rank is located outside the main station entrance (platform 2)

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Helpline Opening Hours:
Monday to Friday 6:00 AM to 10:00 PM
Saturday 6:00 AM to 10:00 PM
Sunday 6:00 AM to 10:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/21/2026 4:07:07 PM