Shrewsbury

Address

Shrewsbury Station
Castle Foregate
Shrewsbury
SY1 2DQ

Ticket office

Monday to Friday: 5:20 AM to 8:40 PM
Saturday: 5:20 AM to 7:40 PM
Sunday: 7:20 AM to 7:40 PM

General information

Station Operator:
AW
Station Code:
SHR
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On the left in the station subway

Passenger services

Lost Property Contact Available:
Yes
Phone number:
03333 211 202
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 4a. The National key toilets are located on Platform 4a; these toilets are operated by a radar key.

Waiting Room:
No
Waiting Room Note:

There is a waiting room on platform 4-7 and a waiting room on platform 3.

Car parking

Car parking:
Yes

Howard Street (Long Stay)

Operator:
APCOA
Spaces:
190
Accessible Spaces:
0
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Station Forecourt (Short Stay)

Operator:
APCOA
Spaces:
8
Accessible Spaces:
5
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
72
Type:
Stands
Location:

There are several cycle parking areas at Shrewsbury station. 20 Rail stands providing for up to 40 bicycle parking spaces are located at the northern end of Platform 7. These are beyond the gateline. 10 Rail stands providing for up to 20 bicycle parking spaces are located to the right of the main station entrance, by the station forecourt. 6 Rail stands providing for up to 12 bicycle parking spaces are located on Platform 3.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop is at the station front.

Please check your destination before boarding.

Please click here for walking directions from the station to the rail replacement bus stop.

Taxi Rank:
Yes
Taxi Rank Note:

Pick up and set down. There is a marked area at edge of car park at the station front.

Bus Service:
Yes
Bus Service Note:

Bus stops are located near the station on Castle Street. 

Arriva operates a network of regular local bus routes around Shrewsbury and to surrounding towns and villages. For route maps and timetables: www.arrivabus.co.uk

Buy a Shrewsbury PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located on Platform 4a; these toilets are operated by a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A.

Step free access to all platforms. The lift to Platform 3 is accessible from the front of the station. The lift to Platforms 4 to 7 is situated at the end of the subway beyond the ticket barriers.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

The ticket machine(s) take cash, and major debit and credit cards. Ticket machines are touchscreen controls.

Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 4:00 AM to 1:00 AM
Tuesday 4:00 AM to 1:00 AM
Wednesday 4:00 AM to 1:00 AM
Thursday 4:00 AM to 1:00 AM
Friday 4:00 AM to 1:00 AM
Saturday 4:00 AM to 1:00 AM
Sunday 7:00 AM to 12:45 AM
Staff Help Available Note:

Monday to Saturday 04:00 to 01:00

Sunday 07:00 to 00:45

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 5/15/2026 6:02:30 AM