Brockenhurst

Address

Brockenhurst station
Station Approach
Brockenhurst
SO42 7TW

Ticket office

Monday to Friday: 5:55 AM to 7:30 PM
Saturday: 6:30 AM to 7:30 PM
Sunday: 8:35 AM to 6:30 PM

Station details

Alerts

The ticket office at Brockenhurst will be closing at 1344 on Saturday 23 and Monday 25 May 2026.

General information

Station Operator:
SW
Station Code:
BCU
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

The ticket office is located by the main entrance.

Ticket Vending Machines are located by the main entrance and by the entrance on platform 4.

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Vending machines

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Waiting Room:
No
Waiting Room Note:

Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.

Car parking

Car parking:
Yes

Brockenhurst Car Park

Spaces:
236
Accessible Spaces:
6
Accessible Spaces Note:

Parking is chargeable for all vehicles except registered Blue Badge holders.

Accessible Car Park Equipment:
No
Annual Charge:
£1,312.00
Daily Charge:
£9.40
Monthly Charge:
£131.20
Off Peak Charge:
£4.70
Per Hour Charge:
£1.60
Three Monthly Charge:
£393.60
Weekly Charge:
£37.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
122
Type:
Stands,Racks
Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Station forecourt, ticket office entrance.

Taxi Rank:
Yes
Taxi Rank Note:

 Yes

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

Accessible toilets are located on Platform 1+2.

Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:45 AM to 10:00 PM
Saturday 6:15 AM to 10:00 PM
Sunday 7:30 AM to 10:00 PM
Staff Help Available Note:

Staff help available until 22:00 daily

Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 5/25/2026 10:11:52 AM