Ealing Broadway

Address

Ealing Broadway station
The Broadway
Ealing
W5 2NU

Ticket office

Monday to Friday: 5:35 AM to 11:25 PM
Saturday: 5:35 AM to 11:25 PM
Sunday: 7:00 AM to 8:30 PM

General information

Station Operator:
XR
Station Code:
EAL
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 3
Oyster Comments:
<p>Oyster cards can only be purchased from a ticket machine.</p><p>Zone 3</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Within the ticket hall on New Ealing Broadway.

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)

Customer Help Points:
Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Station Buffet Note:

Food & Refreshment Kiosks located on the Platform 4 concourse

Food retail units located by the station entrance.

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Toilets are located on the station concourse.

Waiting Room:
Yes
Waiting Room Note:
  • An accessible waiting room with automatic door opening is located on Platform 3 Open from 06:00 to 20:00

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Bus stop F outside station entrance (both directions)

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Transport for London Buses operate from outside the station.

Information to plan your onward journey click Here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

There are two accessible toilets, located on the station concourse. Toilets are operated with a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
  • Accessibility Category A. This station has step-free access to all platforms. For access to District line & Central line services, take lifts to platform 4 and follow signs to District line or Central Line.
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms
  • Wheelchairs are available from first to last train.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

Accessible ticket machines are located within the stations ticket hall on Approach Road.

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0343 222 1234

Staff Help Available:
Yes
Staff Help Available Note:

Staff are available to assist from the first to last train each day.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail .

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 6/1/2026 5:12:13 PM