Ilford

Address

Ilford station
Ilford Hill
Ilford
IG1 2DG

Ticket office

Monday to Friday: 6:10 AM to 8:00 PM
Saturday: 6:10 AM to 8:00 PM
Sunday: 7:10 AM to 8:10 PM

General information

Station Operator:
XR
Station Code:
IFD
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 4
Oyster Comments:
<p>Oyster cards are available at Ticket Vending Machines at all entrances of this station.</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Located within the stations ticket hall.

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Customer Help Points:
Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Station Buffet Note:

Coffee & snacks located on platform 3

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Platform 3

Platform 4 - Accessible Toilet - Radar Key Required

Waiting Room:
Yes
Waiting Room Note:
  • There are two step free, heated waiting rooms located on Platform 3.
  • The waiting room located next to the ladies toilets has an automatic door function.
  • Both waiting rooms are open from first to last train.

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
No
Sheltered:
Yes
Spaces:
0
Type:
Racks
Location:

On platform 4

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement bus services will depart from:

High Road, Bus Stop L, for Westbound services

Ilford Hill, Bus Stop F, for Eastbound services

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Transport for London Buses operate from outside the station.

Information to plan your onward journey is available in a printable format Buses from Ilford (tfl.gov.uk)

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

An accessible temporary toilet is located on Platform 4, which is operated with a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
  • Accessibility Category B1. This station has step-free access to all platforms from Cranbrook Road and Ilford Hill entrances.
  • Step free access is not available from York Road Entrance.
  • Staff ramp assistance is always available.
  • Wheelchairs available from first to last train.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

Accessible ticket machines are located at all entrances.

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0343 222 1234

Staff Help Available:
Yes
Staff Help Available Note:

Staff are available to assist from the first to the last train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 5/6/2026 3:48:26 PM