Middlesbrough

Address

Middlesbrough station
Zetland Road
Middlesbrough station
TS1 1EG

Ticket office

Monday to Friday: 5:30 AM to 7:30 PM
Saturday: 5:30 AM to 7:30 PM
Sunday: 8:15 AM to 7:00 PM

General information

Station Operator:
TP
Station Code:
MBR
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
No
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

The ticket office is on the left as you enter the station.

Passenger services

Lost Property Contact Available:
No
Phone number:
352 600 1671
Website:
Go to website
Ticket Gate:
No
Customer Services:

To speak to a member of our team, please call: 0345 600 1671.

Customer Help Points:
Yes
Customer Help Points Note:

Help Points are available on both platforms and within the Booking Hall to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

There is a shop located on the station concourse.

Station Buffet:
Yes
Station Buffet Note:

Refreshments are available from the shop or café on the station concourse.

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on the station concourse.

Waiting Room:
Yes
Waiting Room Note:

Heated waiting rooms are available on both platforms.

Car parking

Car parking:
Yes

Station Car Park

Operator:
TransPennine Express
Spaces:
135
Accessible Spaces:
0
Accessible Spaces Note:

Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.

Accessible Car Park Equipment:
Yes
Annual Charge:
£310.00
Daily Charge:
£2.40
Monthly Charge:
£40.00
Three Monthly Charge:
£100.00
Weekly Charge:
£11.50
Car Parking Contact Available:
No
Phone number:
01895 262 122
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
114
Type:
Stands
Location:

Storage Locations:

On the station concourse - space for 86 cycles

Wood Street Car Park - space for 28 cycles

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Pick Up / Drop Off in the layby on Bridge Street at the rear of the station.

Taxi Rank:
Yes
Taxi Rank Note:

The nearest taxi rank is at the Bridge Street entrance to the station.

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The accessible toilets are located on the Station Concourse, these toilets are operated by a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station is category B1. Step free, level access is provided into the station from Zetland Street and Bridge Street West. Step free, ramp access is provided into the station from the station car park. The entrance from Exchange Place has steps. Lifts are used to provide level access from the subway to both platforms, the ticket office and concourse. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 107 2149

Helpline Contact Note:

The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.

Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:15 AM to 11:15 PM
Saturday 5:15 AM to 11:15 PM
Sunday 8:00 AM to 11:15 PM
Assisted Travel:

Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Customer Reception on the Station Concourse no less than 20 minutes prior to the departure time of their train.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.

The information in this document was generated 5/26/2026 5:40:05 PM