London Paddington

Address

London Paddington station
Praed Street
London
W2 1HQ

Ticket office

Monday: 6:10 AM to 10:15 PM
Tuesday: 6:10 AM to 10:15 PM
Wednesday: 6:10 AM to 10:15 PM
Thursday: 6:10 AM to 10:15 PM
Friday: 6:10 AM to 10:15 PM
Saturday: 6:10 AM to 10:15 PM
Sunday: 7:00 AM to 10:15 PM

Station details

Alerts

London Paddington Ticket Office Reduced Opening Hours.

London Paddington ticket office will have the following changes to planned opening hours: Monday 18th May to Saturday 23rd May 06:10 - 21:00 Sunday 31st May 07:40 - 21:00 Monday 1st June to Saturday 6th June 06:10 - 21:00

Tickets can be bought from the ticket machine or digitally.

General information

Station Operator:
NR
Station Code:
PAD
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 1
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Phone number:
0330 024 0215
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)

Customer Help Points:
Yes

Station facilities

ATM Machine:
Yes
ATM Machine Note:

Located on concourse

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Station Buffet Note:

Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Accessible toilets are located on Platforms' 1 and 12.

A Changing Places facility is located on Platform 12.

There are dedicated breastfeeding rooms / Parent & Baby rooms;

  • within the Ladies toilets on Platform 1 
  • within the public toilets on Platform 12.
Waiting Room:
No
Waiting Room Note:

Platform 12

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA Parking (UK) Limited
Spaces:
152
Accessible Spaces:
7
Accessible Spaces Note:

Parking is chargeable for all vehicles

Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Phone number:
0345 165 2030
Website:
Go to website

Cycling

Cycle Storage Availability:
No
Cycle Storage CCTV:
No

Other transport

Taxi Rank:
No
Bus Service:
No

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

Accessible toilets are located on Platform 9.

Induction Loop:
No
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Accessible Taxis:
Yes
Accessible Taxis Note:

All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

There is a staffed drop-off point at the Taxi Deck above Platform 12.

Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.

Opening Times

Monday - Friday 07:00 - 23:00

Saturday & Sunday 07:00 - 23:00.

Helpline Contact:
Yes
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 9 and is open 7 days a week from 07:00 - 22:55. From 22:55 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 9 outside the Passenger Assist / Station Reception.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

The information in this document was generated 6/1/2026 9:57:10 PM