Herne Hill

Address

Herne Hill station
Railton Road
Herne Hill
SE24 0JW

Ticket office

Monday to Friday: 6:10 AM to 7:50 PM
Saturday: 6:10 AM to 7:50 PM
Sunday: 8:10 AM to 5:50 PM

General information

Station Operator:
SE
Station Code:
HNH
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 2/3
Oyster Comments:
<p>Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains in the booking hall

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
No
Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

Homemade Ice Cream in the booking hall. Homewares shop next to the entrance.

Station Buffet:
Yes
Station Buffet Note:

Coffee shop in the booking hall also Coffee shop on platform 1/2 also Selecta vending machines the platforms

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Platforms 1/2 and 3/4 - Available during staffing hours

Waiting Room:
No
Waiting Room Note:

Heated waiting room on platforms 1/2 and 3/4 Only available when staff present

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
6
Type:
Stands
Location:

front of station and subway

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Bus stop N on Dulwich Road (what 3 words: send.refers.gums)

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

The counter can be raised or lowered to suit all users

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
Yes
Accessible Toilets Note:

Platforms 1/2 & 3/4 - Available during staffing hours. This toilet is stoma friendly.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A. This station has step free access to all platforms - Step free access to booking hall via side entrance. Step free access to all platforms and interchange via lifts from subway. Stepped access to platforms via subway.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

booking hall/ subway

Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Limited time parking and on public highway

Helpline Contact:
Yes
Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 4/6/2026 7:26:01 AM