Swanscombe

On way in to access trains onto Platform 1

This station has Secure station accreditation - For more information contact 0345 322 7021

On platform

Unheated seating area in booking hall only available when staff are present

outside ticket office entrance

• Towards Greenhithe - Bus stop by the old George and Dragon public house (what 3 words: breed.badge.drank).
• Towards Northfleet - Bus stop on Galley Hill Road.* (what 3 words: hooks.peanut.topped)

*Galley Hill Road is closed because of a landslip. Whilst the road is closed, buses towards Northfleet stop at the temporary bus stop outside the station (what 3 words: buddy.hands.hero)

Information to plan your onward journey is available in a printable format here

Public telephones are not wheelchair accessible

This is a category C station. This station does not have step free access. Steps to all platforms. Interchange via main road bridge, cross over to use path on far side of the bridge.

Accessible taxis are available to book

by entrance to platform 1

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.