Gatwick Airport

Address

Gatwick Airport station
South Terminal
Gatwick Airport
RH6 0RD

Ticket office

Monday to Sunday: 24 hours

General information

Station Operator:
GX
Station Code:
GTW
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Comments:
<p>Oyster top-up is only available from the self-service ticket machine. </p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Concourse

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 850 1530
Website:
Go to website
Ticket Gate:
Yes
Customer Help Points:
Yes

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
No
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Platforms 1 and 2 and within the airport terminal.

Waiting Room:
Yes
Waiting Room Note:

Heated waiting areas are available on platforms

Car parking

Car parking:
Yes

Airport Car Park

Operator:
Gatwick Airport
Spaces:
0
Accessible Spaces:
0
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Please click the link for details regarding the rail replacement bus location.

Taxi Rank:
Yes
Taxi Rank Note:

Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
No
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This is a Category A station: This station has step-free access to all platforms.

The assistance meeting point is at the assistance desk on the main concourse.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.

Helpline Contact:
Yes
Helpline Contact (Phone number):

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

  • Phone - 0800 138 1016
  • Textphone - 0800 138 1018

Helpline Contact Note:

The assisted helpline is not available on Christmas Day.

Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Assisted Travel:

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Gatwick Express.

The information in this document was generated 4/25/2026 4:32:50 PM