Stevenage

Address

Stevenage station
Lytton Way
Stevenage
SG1 1XT

Ticket office

Monday: 6:15 AM to 8:30 PM
Tuesday: 6:15 AM to 8:30 PM
Wednesday: 6:15 AM to 8:30 PM
Thursday: 6:15 AM to 8:30 PM
Friday: 6:15 AM to 9:45 PM
Saturday: 6:30 AM to 9:30 PM
Sunday: 8:00 AM to 8:15 PM

Station details

Alerts

The lifts are currently out of order between platforms 3 and 4 and the overbridge at Stevenage station.

If you are travelling to Stevenage from London and require the use of a lift please travel to Hitchin and change there for an alternative Southbound service which will arrive on Platforms 1 & 2.

If you are travelling from Stevenage and require a northbound service and require use of a lift, please travel via Welwyn Garden City and change there for Northbound connections.

Please speak to station staff for further assistance.

General information

Station Operator:
GN
Station Code:
SVG
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Comments:
<p>Oyster cannot be used at this station.</p>
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Ticket Gate:
Yes
Customer Help Points:
No
Customer Help Points Note:

The Assistance Meeting Point is by the ticket office.

Station facilities

ATM Machine:
Yes
ATM Machine Note:

ATM located in station entrance

Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Located within the booking hall.

Waiting Room:
No
Waiting Room Note:

Heated waiting areas are available on all platforms.

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA Parking UK
Spaces:
17
Accessible Spaces:
2
Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.

If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

Accessible Car Park Equipment:
No
Car Parking Contact Available:
No

Railway South Car Park

Operator:
Stevenage Borough Council
Spaces:
0
Accessible Spaces:
0
Accessible Car Park Equipment:
No
Car Parking Contact Available:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
266
Type:
Stands
Location:

Located in both the short and long term car parks.

Cycles are left at owners risk. Abandoned cycles may be removed.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Please click the link for details regarding the rail replacement bus location for Great Northern, Thameslink, Lumo, Hull Trains and London North Eastern Railway services:

Taxi Rank:
Yes
Taxi Rank Note:

Located outside the main entrance.

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

Toilets may only be available during staffed hours at some locations.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This is a Category B1 station: Step free access to all platforms via main entrance (Lytton Way). Steep ramp access from Leisure Park entrance via long, steep council ramp.

The Assistance Meeting Point is by the ticket office.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Station staff  assistance to ground level, subject to staff availability. Cannot be guaranteed

Helpline Contact:
Yes
Helpline Contact (Phone number):

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

  • Phone - 0800 058 2844
  • Textphone - 0800 138 1018

Helpline Contact Note:

The assisted helpline is not available on Christmas Day.

Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Assisted Travel:

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

The information in this document was generated 5/20/2026 4:39:48 AM