Tonbridge Details

Monday to Friday: 5:40 AM to 9:40 PM

Saturday: 5:40 AM to 9:10 PM

Sunday: 6:30 AM to 9:30 PM

Station Operator:

SE

Station Code:

TON

Staffing Level:

fullTime

CCTV:

Yes

Oyster Pre Pay:

No

Oyster Validator:

No

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

No

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

On way in to access trains from the main road entrance

Lost Property Contact Available:

Yes

Phone number:

0345 322 7021

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:

Yes

Customer Help Points Note:

On platform

ATM Machine:

Yes

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Yes

Shops Note:

newspapers

Station Buffet:

Yes

Station Buffet Note:

There is a buffet on platform 1 and 2 and also on platform 3 as well as Selecta vending machines

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

On platforms 1, 2 and platform 3 - Available during staffing hours

Waiting Room:

Yes

Waiting Room Note:

Heated waiting room on Platforms 1 & 2 and 3. Only available when staff present.

Car parking:

Yes

Operator:

APCOA Parking

Spaces:

716

Accessible Spaces:

20

Accessible Spaces Note:

Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.

Important Accessibility Information Please note that there is no step-free access from the upper levels of the multi-storey car park in car park A. If you require step-free access, we recommend using the ground level or seeking alternative parking nearby.

Accessible Car Park Equipment:

No

Annual Charge:

£1,616.00

Daily Charge:

£9.80

Monthly Charge:

£156.80

Off Peak Charge:

£8.90

Six Monthly Charge:

£937.00

Three Monthly Charge:

£468.20

Weekly Charge:

£42.60

Car Parking Contact Available:

No

Phone number:

0330 333 9232

Website:

Go to website

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

220

Type:

Stands

Location:

Platforms 3/4, 1/2

Cycle Storage CCTV:

Yes

Location for rail replacement services:

Front of the station (what 3 words: hunt.combining.navy)

Taxi Rank:

Yes

Taxi Rank Note:

outside station

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessible Booking Office Counter:

Yes

Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:

Yes

Accessible Toilets Note:

On platforms 1, 2 and platform 3 - Available during staffing hours. This toilet is stoma friendly.

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

This is a category A station. This station has step free access to all platforms - Step free access to the booking hall from Railway Approach Road. Steps and step free access via lifts down to all platforms from the booking hall. Step free access from the blue badge parking in Barden Road direct to platform 3 and 4 for services away from London. Step free access via the station overbridge and lifts to platforms 1 and 2 for services towards London, Redhill ( for Gatwick) and Tunbridge Wells.

Accessible Taxis:

Yes

Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

booking hall

Impaired Mobility Set Down:

Yes

Helpline Contact:

Yes

Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Sunday 24 hours

Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Tonbridge

Address

Ticket office

General information

Ticket buying & collection

Passenger services

Station facilities

Car parking

Station Car Park

Cycling

Other transport

Accessibility