West Ham

Address

West Ham station
Manor Road
West Ham
E15 3BN

General information

Station Operator:
LT
Station Code:
WEH
Staffing Level:
unstaffed
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 2/3
Oyster Topup:
Yes
Prepurchase Collection:
No
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Phone number:
0343 222 1234
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

TfL Customer Services: Tel - 0343 222 1234

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
ATM Machine Note:

 ATM can be found in the Post Office across the road.

Baby Change:
No
Seated Area:
No
Shops:
Yes
Shops Note:

Nisa Local convenience store and Home & Beauty shop by entrance to station.

Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
No
Toilets Note:

None

Waiting Room:
No

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

c2c Rail Replacement along Manor Road in front of the Main Entrance:

  • Buses toward London at Bus Stop B in front of Elder House, south of Memorial Ave (W3W ///worker.picked.zealous)
  • Buses toward Barking/Southend at Bus Stop P adjacent to the station, north of Memorial Ave (W3W ///again.games.gone)

Taxi Rank:
No
Bus Service:
No

Accessibility

Accessible Booking Office Counter:
No
Accessible Booking Office Counter Note:

Ticket office staff provide assistance where possible. See ticket office opening hours.

Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step-free access via lifts to all platforms

Accessible Taxis:
Yes
Accessible Taxis Note:

Contact taxi operator directly

Accessible Ticket Machines:
No
Accessible Ticket Machines Note:

Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.

Impaired Mobility Set Down:
No
Impaired Mobility Set Down Note:

Drop-off point close by with dropped kerb but no safe crossing.

Helpline Contact:
Yes
Helpline Contact (Phone number):

0343 222 1234 or 020 3031 9331 (Textphone)

Staff Help Available:
Yes
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 6/4/2026 6:26:05 PM