Surbiton

Address

Surbiton station
Victoria Road
Surbiton
KT6 4PE

Ticket office

Monday to Friday: 6:30 AM to 8:30 PM
Saturday: 6:30 AM to 8:00 PM
Sunday: 7:30 AM to 8:00 PM

Station details

Alerts

From Monday 11 May 2026 until the end of September 2026, trains will not call at Berrylands station, which will be closed for upgrades. The main part of the upgrade will see the station’s two platforms replaced, while new lighting, CCTV systems, Customer Information Screens and help points will be installed, to improve the station experience for our customers. Customers seeking to travel from Berrylands will need to travel from either New Malden or Surbiton instead. A rail replacement bus service will operate to transfer customers to and from these stations.

Tapping in and out

During the station closure, customers travelling towards London must travel from New Malden, and customers travelling towards Woking must travel from Surbiton. Customers must not tap in or out at Berrylands and only tap in or out at the stations where they start or finish their journeys.

Rail replacement bus services

Buses will run to Berrylands from Surbiton station forecourt and back from Berrylands to Surbiton from bus stop A on Surbiton Hill Park, a short walk from Berrylands station. Journeys are expected to take approximately 12 minutes.

General information

Station Operator:
SW
Station Code:
SUR
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 6
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

In the booking hall

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

A café on both platforms

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on all the platforms. The National key toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Waiting Room:
Yes

Car parking

Car parking:
Yes

Surbiton Car Park (Upside & Downside)

Spaces:
446
Accessible Spaces:
6
Accessible Spaces Note:

Parking is chargeable for all vehicles except registered Blue Badge holders.

Accessible Car Park Equipment:
No
Annual Charge:
£1,953.00
Daily Charge:
£14.00
Monthly Charge:
£195.30
Off Peak Charge:
£7.00
Per Hour Charge:
£2.30
Three Monthly Charge:
£585.90
Weekly Charge:
£55.80

Surbiton Premium Car Park

Spaces:
0
Accessible Spaces:
0
Accessible Car Park Equipment:
No
Daily Charge:
£15.50
Off Peak Charge:
£7.80

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
330
Type:
Compounds
Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Station forecourt off Victoria road

Taxi Rank:
Yes
Taxi Rank Note:

Taxi Rank on the Victoria Road forecourt

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

All platforms.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B1 station - This station has step-free access from the main entrance to all platforms via lifts.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 6/2/2026 6:18:14 PM