Sutton Coldfield

Ticket Vending Machines are located on Platforms 1 and 2.

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Sutton Coldfield  is accredited by the Secure Station Scheme**

On both platforms.

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Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Season ticket holders are allowed to park free of charge on production of their rail season ticket to the on duty parking warden deployed on the car park.

Customers who wish to purchase a single/return ticket rail ticket are entitled to a £0.65 discount off their fare. However, to obtain this discount customers must place their parking ticket issued by the warden in their car window and present the tear off slip to the ticket office at the time of purchase.

lockers on the Lichfield platform and the stands are in the booking hall

Rail replacement vehicles will operate from the car park at the front of the station.

Please check your destination before boarding.

Please click here for walking directions from the station to the rail replacement bus stop.

Please click here for a directional video to the rail replacement bus stop.

Sutton Radio 0121 311 1113 Parkers 0121 355 6969

Information to plan your onward journey is available in a printable format here

Public telephones are not accessible

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This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 

The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.   

Accessible taxis are not available

A Ticket Vending Machine is located on Platform 2.

Possible in station car park or forecourt.

0800 0248998

24 hours, 7 days a week (except Christmas Day and Boxing Day)

This station is staffed part time.  This means that during 'staff help available opening times' your assistance will be provided by station staff.  Any other time, our on-train Conductors will provide your assistance onto the train.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.