Nairn

Address

Nairn station
Cawdor Road
Nairn
IV12 4QS

Ticket office

Monday: 8:10 AM to 1:00 PM
Tuesday: 8:10 AM to 1:00 PM
Wednesday: 8:10 AM to 1:00 PM
Thursday: 8:10 AM to 1:00 PM
Friday: 8:10 AM to 2:30 PM
Saturday: 8:10 AM to 2:00 PM
Sunday: Unavailable

General information

Station Operator:
SR
Station Code:
NRN
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Phone number:
03301 092 833
Website:
Go to website
Ticket Gate:
No
Customer Services:

customer.relations@scotrail.co.uk

Customer Help Points:
Yes
Customer Help Points Note:

Passenger Assistance Meeting Points

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.

  • Ticket Office

Located in the main station building on Platform 1.

  • Platform 1

By the customer information screen pole, in front of the entrance onto the platform for ticket office.

  • Platform 2

By the customer information screen pole, next to the help point.

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Cafe

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located in the Waiting Room. The toilets can be electronically opened by staff in the Ticket Office. The toilet facilities are only available during Ticket Office opening hours.

Waiting Room:
No
Waiting Room Note:

Part of ticket office / station building

Car parking

Car parking:
Yes

Station Car Park

Spaces:
50
Accessible Spaces:
2
Accessible Spaces Note:

Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
12
Type:
Lockers,Stands
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Please click on the link below for the exact bus pick up location:-

Buses pick up/drop off from the station car park.

Taxi Rank:
Yes
Taxi Rank Note:

visit www.traintaxi.co.uk for details of taxis available for hire

Bus Service:
Yes
Bus Service Note:

For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This is a Category C station. Level to platform 1, level access to platform 2 via Balbalair road (rough ground) and connecting footbridge with stairs between platforms.

Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 8:10 AM to 3:14 PM
Tuesday 8:10 AM to 3:14 PM
Wednesday 8:10 AM to 3:14 PM
Thursday 8:10 AM to 3:14 PM
Friday 8:10 AM to 3:14 PM
Saturday 8:10 AM to 3:14 PM
Sunday Unavailable
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 5/13/2026 8:10:15 AM