Chelmsford

Address

Chelmsford station
Duke Street
Chelmsford
CM1 1HT

Ticket office

Monday to Friday: 5:50 AM to 10:00 PM
Saturday: 5:50 AM to 10:00 PM
Sunday: 7:00 AM to 11:00 PM

General information

Station Operator:
LE
Station Code:
CHM
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
Yes
Customer Help Points Note:

Assistance meeting point is the customer information office on the relevant platform.

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Shops Note:
  • WHSmith
  • Photo-Me digital passport photos

Station Buffet:
Yes
Station Buffet Note:

Coffee Link

Coffee Station

Costa Coffee

Puccino's Deli

Ume Garden's Sushi & Bento

Self-service vending machines providing cold drinks and snacks

Free water refill point located inside the the ticket barriers on the station concourse

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00

Waiting Room:
No
Waiting Room Note:

The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

Car parking

Car parking:
Yes

Station Car Park

Operator:
National Car Parks Ltd
Spaces:
137
Accessible Spaces:
5
Accessible Car Park Equipment:
Yes
Annual Charge:
£1,400.00
Daily Charge:
£9.50
Monthly Charge:
£144.00
Off Peak Charge:
£7.00
Three Monthly Charge:
£389.00
Weekly Charge:
£40.00
Car Parking Contact Available:
No
Phone number:
0345 050 7080
Website:
Go to website

Premium Bay

Operator:
National Car Parks Ltd
Spaces:
7
Accessible Spaces:
0
Accessible Car Park Equipment:
Yes
Annual Charge:
£2,230.00
Car Parking Contact Available:
No
Phone number:
0845 050 7080
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
960
Type:
Compounds,Stands
Location:

There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.

Taxi Rank:
Yes
Taxi Rank Note:

There is a taxi rank outside the station.

Bus Service:
Yes
Bus Service Note:

'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus

Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

Bus stops are located outside the station on Duke Street.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on the relevant platform.

Accessible Taxis:
Yes
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 028 28 78

Helpline Contact Note:

08:00 - 20:00

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/29/2026 5:30:19 AM